Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are typically processed within 1–2 business days of purchase.
Can I cancel my order?
Yes, orders can be cancelled free of charge within 15 minutes of being placed, as long as the order hasn't been fulfilled yet.
Shipping
What are my shipping options?
We offer Express shipping ($7.99, 1–2 business days) and Standard shipping ($4.99, 3–5 business days, free on orders $70 and up).
Do you ship internationally?
We currently ship within the United States only.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. Return shipping is paid by the customer, and there is no restocking fee.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 2 business days.
Products
Are your products authentic?
Yes, all products are sourced from authentic, reputable suppliers.
Still have questions?
Contact us at Support@valeonne.shop or 575-805-0199.